Comprehensive Canadian Residential Warranty
Up to 20-Year Structural Warranty and Life-time Tank Warranty. 5-Year Electronics. 2-Year RO Coverage.
We believe in the quality of our systems, and we back that confidence with clear, time-defined
warranty coverage. Our goal is to ensure you understand exactly what is covered, and for how long,
providing you with long-term peace of mind.
Water Softener Warranty
Component
Warranty Term
Coverage Details
Mineral (pressure) tank
Advanced Softener - 10 years
Platinum Softener - Lifetime Warranty
Structural defects only, including cracking, leaking, or manufacturing defects
Structural defects only, including cracking, leaking, or manufacturing defects
Brine tank
Defects in materials and workmanship
Defects in materials and workmanship
Control valve body
10 years standard (Advanced, Platinum Softener)/20 years extended warranty on Platinum Plus Softener” with “Advanced Softener - 10 years Platinum Softener - 20 years
Structural valve housing only, defects in materials and workmanship
Valve electronics and motor
5 years
Manufacturing defects only
Internal seals, pistons, and injectors
Not covered
Normal wear and routine maintenance items
Resin media
Not covered
Municipal water's estimated lifespan is 8-12 years. Well water is highly subject to water quality
Labour and installation
workmanship
90 Days
Installation-related workmanship only
Reverse Osmosis (RO) Warranty
Component
Warranty Term
Coverage Details
RO system (overall)
2 years
Defects in materials and workmanship
RO storage tank
2 years
Structural defects only
RO manifold and fittings
2 years
Manufacturing defects
RO membrane
Not covered
Consumable item
RO filters
Not covered
Routine replacement items
Labour and installation workmanship
90 days
Installation-related workmanship only
What “covered” Means
Covered
- Manufacturing defects
- Structural failures due to defects
- Cracks or leaks caused by defects
- Early electronic failure due to a defect
Not Covered
- Normal wear and aging
- Clogging, fouling, or scaling
- Damage caused by freezing or flooding
- Power surges or lightning
A defect means the product was not manufactured correctly, not that it has worn out over time.
Required Operating Conditions
Warranty coverage applies only when the system:
- Is installed by a qualified technician
- Operates within manufacturer-recommended water quality, pressure, and temperature limits
- Is used in a normal residential application
- Is protected from freezing and environmental damage
Damage caused by misuse, neglect, freezing, flooding, fire, or
unauthorized modification is excluded.
General Terms
Item
Warranty Term
Warranty duration
Duration Starts from the installation date
Who is covered
Original owner only
Transferable
No
Repair or replacement
At our discretion, using comparable parts
Refunds
Not included
Service calls after 90 days
Billable
Plain-English Summary
- Structural components for an Advanced Softener are 10 years. On the Platinum Softener, the structural warranty is extended to 20 years. and Lifetime warranty on the tank.
- Valve electronics are covered for 5 years.
- Labour is covered for 90 days only.
- Wear parts, filters, and membranes are maintenance items.
- Reverse osmosis systems are covered for 2 years.
- Clear terms mean fewer surprises and better long-term value.