Skip to content Effective Date: February 17, 2026
Watersoftenercalgary.ca (the “Website”) is operated by WATER SOFTENER CALGARY LTD. (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our Website and any services, products, consultations, installations, maintenance, repairs, water testing, and communications we provide (collectively, the “Services”).
By using this Website or our Services, you agree to these Terms. If you do not agree, do not use the Website or Services.
You must be at least 18 years old to use our Website or purchase Services, or have permission and supervision from a parent/guardian.
You agree to use the Website only for lawful purposes and not to:
We may restrict or terminate access if you violate these Terms.
Any quote or estimate provided (online, by phone, or in-person) is based on the information available at the time. Final pricing and scope may change due to site conditions, product availability, plumbing/access requirements, or customer-requested changes.
We may require photos, measurements, or an on-site assessment to confirm a final quote.
If a payment fails or is overdue, we may pause or cancel Services until resolved.
Appointments and installations are scheduled based on availability. If you need to cancel or reschedule, you must notify us as early as possible. Late cancellations or missed appointments may result in a cancellation/no-show fee, especially if resources or inventory were reserved for your job.
Return and refund eligibility may depend on the product type, condition, and manufacturer policies. Some items (including installed equipment or opened consumables) may not be returnable.
If you believe a product is defective or incorrect, contact us promptly with order details so we can review options.
Manufacturer warranties apply where offered and are controlled by the manufacturer’s terms. We do not extend manufacturer warranties unless explicitly stated in writing.
If we provide installation or service work, workmanship coverage (if any) will be communicated at the time of service or invoice. Workmanship coverage does not apply to misuse, accidental damage, unauthorized modifications, freezing damage, neglect, or issues caused by factors outside reasonable installation control.
Water conditions can vary by home and change over time. System recommendations are based on available water test results and typical conditions. Actual results may vary depending on water chemistry, plumbing configuration, pressure, usage, maintenance, and other factors.
By providing your mobile phone number through our website contact forms, quote request forms, service booking forms, water testing requests, installation scheduling forms, or by texting one of our designated opt-in keywords to our business number, you expressly consent to receive SMS and MMS messages from WATER SOFTENER CALGARY LTD.
These messages may include:
Message frequency may vary depending on your interactions with us.
Message and data rates may apply based on your mobile carrier plan.
You may opt out at any time by replying STOP. After you send STOP, you will receive a confirmation message and no further SMS messages will be sent unless you opt back in.
For assistance, reply HELP or contact us at:
WATER SOFTENER CALGARY LTD.
Calgary, Alberta, Canada
Email: hello@watersoftenercalgary.ca
Phone: 587-330-0053
Consent to receive marketing text messages is not a condition of purchase. You are not required to agree to receive SMS messages to purchase products or services from us.
We do not sell, rent, or share SMS opt-in information with third parties for marketing purposes.
Carriers are not liable for delayed or undelivered messages.
By using our Website or Services, you consent to receive communications from us electronically, including email and SMS messages where you have provided consent.
All content on this Website (text, visuals, logos, design elements) is owned by or licensed to WATER SOFTENER CALGARY LTD. You may not reproduce, distribute, or commercially use content without written permission.
The Website may contain links to third-party sites. We are not responsible for their content, policies, or practices.
To the maximum extent permitted by law, WATER SOFTENER CALGARY LTD. is not liable for indirect, incidental, special, or consequential damages arising from your use of the Website or Services.
Our total liability for any claim related to Services will not exceed the amount you paid to us for the specific product or service giving rise to the claim, except where prohibited by law.
You agree to indemnify and hold harmless WATER SOFTENER CALGARY LTD. from claims, damages, losses, or expenses arising from your misuse of the Website, violation of these Terms, or violation of applicable law.
These Terms are governed by the laws of Alberta, Canada, and applicable federal laws of Canada. Any disputes will be handled in the courts located in Alberta, unless otherwise required by law.
We may update these Terms at any time by posting an updated version on the Website. Your continued use of the Website or Services after changes means you accept the updated Terms.
We respect your privacy. Information collected through our Website and Services, including phone numbers provided for SMS communications, is used solely for providing requested services, customer support, scheduling, updates, and promotional communications where consent has been given.
We do not sell, rent, or share personal information or SMS opt-in data with third parties for marketing purposes.
For full details on how we collect, use, and protect your information, please review our Privacy Policy at:
https://watersoftenercalgary.ca/privacy-policy
If you have questions about these Terms:
WATER SOFTENER CALGARY LTD.
Calgary, Alberta, Canada
Email: hello@watersoftenercalgary.ca
Phone: 587-330-0053